Customer Experience is the new frontier. Brands are no longer built through advertising. They are created through experiences – delightful, personalized, seamless, and impactful experiences.
Companies that look at only their immediate competitors to benchmark their customer experience efforts are missing out on one key point – customer experiences are forged by their experiences of leading brands across industries.
People see the world through a digital lens now. The digital experience and the customer experience have come to become the same now; there is no delineation anymore. There is a convergence of marketing and technology like never before – and this has impacted customer expectations when they engage with a brand.
Digital is reinventing the overall experience that brands deliver to their customers. Developing and improving digital channels is the top action being taken by leading companies to improve customer experience.
Navstella understands the importance of digital in creating great customer experiences to win, serve, and retain their ever-fickle customers. We work with clients to drive growth through winning CX strategies and implementations.
We live in a world where people, technologies, and policies are colliding in a way like never before. Waters seem choppy, and unknown and uncharted shores impossible to see. Even the best captains need good navigators. Navigators with experience to draw on, expertise to bank on, and a sense of direction to help guide their ship.
Navstella – born from two words in Italian – Navigatore (Navigator) and Stella (Star) is our promise to every ship’s captain we get to sail with, that as navigators of your ship, we will help you follow your north star goals with transparency, integrity, respect, and steadfastness. Why? Because, when we board that ship with you – we are just as invested, just as excited, and just as committed to reaching the shores we set out to discover – with you, for you.
We put humans at the heart of everything we do. We then strive to drive measurable growth and value for our clients by helping them get to know and serve their customers and employees better. Every day, we work to simplify and solve complex business problems to make you more successful – today and tomorrow. We prepare you for a brighter and more certain future by enabling you with digital tools, technologies, plans, and measurable outcomes. We use our years of industry, advisory, and agency experience to build good plans and help you realize them. We work relentlessly to transform your company from better to best. While what we do matters; what matters more to us is how we go about doing it. Here’s what we believe in.
It’s in our name. As navigators of our clients’ brand and business, we take our responsibility as stewards very seriously. We treat your business with the same care and respect that we give ours.
We believe in being honest, and consistent and remain uncompromising in our adherence to strong ethics and values. Clients, employees, partners, vendors – anyone we interact with, we do so with integrity.
We do more than hire and work with smart people. We believe in respecting them for their abilities, qualities, and achievements. We bring that very respect to how we treat and engage with our clients.
We believe it takes more than expertise, and knowledge to drive change and innovation. Creativity is at the heart of any impactful success. We celebrate creativity in everything we do.
We believe in being dependable, reliable, and constant. We believe in consciousness in staying true to our values and the promises we make our clients, our employees, and our partners.
We believe in the social responsibility of positively impacting our community and environment. Part of our profit goes into supporting SEARCH Homeless Services, Asha for Education, and The Humane Society of The United States.