Customer Experience (CX) is defined as the overall experience of a customer with a company based on all interactions before, during, and after the purchase of a product or service.
Clients come to us with many problems. While we would like to help them in solving all them, we do best in finding answers to the following problems:
How do I create and tell a brand story that is meaningful and based on purpose and value?
How do I communicate my brand story through exceptional moments and create an emotional connection with my customers?
How do I light up my brand digitally to serve my customers with agility, predictability, and personalization?
How do I engage my organization from inside through employee branding, engagement, and ambassadorship?
At NavStella, we help our clients by focusing on four primary capabilities.
We help define the right customer experience strategy linked to your brand’s purpose and positioning. We create a solid business case focused on key metrics that inspire and align your executive team. Using design thinking frameworks, we run workshops, gather data, and conduct surveys to benchmark performance, establish KPIs, and develop journey maps and roadmaps.
Using Service Design insights, we drive the creation of seamless, branded, and delightful omnichannel experiences. From branding to design, UX to UI, web to app development, motion graphics to VR, IoT to RPA, we incorporate all design, data, and technology components to deliver seamlessly at every customer touchpoint across their digital journeys.
We convert potential customers to actual customers using well- planned and measurable campaigns, drive engagement using organic tactics, and create loyalty through social and content marketing – all to ensure the experience is personalized and adaptive across every touchpoint along the customer’s journey. It is a well-orchestrated balance between art and science. Design and data.
We align your employee and leadership experience with your brand and customer experience. We design training, coaching, and communication frameworks to equip your employees and guide your leadership with the skills and knowledge needed to deliver a differentiated customer experience every time accounting for language, gender, lifestyle, and culture.
We drive value and measurable growth for our clients by simplifying and solving complex business problems while digitally enabling them for future success. While what we do matters; what matters more to us is how we go about doing it. Here’s what we believe in.