Driving Customer Strategy. Delivering Experience Outcomes.

No. 1
Solutions

We drive your digital experience transformation through a human-centric lens

Aligning Business Strategy to a Customer-First Approach

We help you devise plans and strategies on how to drive growth by becoming customer centric. A good CX strategy takes into account a company’s long-term vision and growth plans. In time, the CX strategy becomes the growth plan. As part of this offering we help our clients develop plans and roadmaps that inform the six most critical areas of a successful B2B CX program.

Commitment

Is your company being enthusiastic about making customers feel valued?

Fulfillment

Does everyone at your company understand and consistently deliver on
customer needs?

Seamlessness

Is it easy for your customers to do business with you?

Responsiveness

How well do you do when it comes to timely response, delivery and problem
resolution?

Proactivity

Are you able to anticipate customer desires and needs and strive to solve a
problem before a customer has a chance to experience it?

Evolution

Are you constantly seeing new and better ways to improve your customer
experience?

Navstella provides a full range of customer experience consulting services to meet clients wherever they on their CX journey. Whether you need guidance and strategy to chart your path forward, execution and delivery support on specific CX activities, or hands-on partnership throughout an entire CX transformation journey, we are here to help.

Driving CX outcomes through digital activation, personalization, and storytelling

We design data-driven, measurable, and seamless omnichannel experiences to continuously wow your customers. We engage your customers with personalized and adaptive experiences driven by design, content, and technology.

The quality and relevancy of a customer’s experience with the businesses and organizations that serve them defines the very value of the organization itself. Organizations that focus on human-centered design enjoy implementing and reaping the rewards of CX strategies that builds customer loyalty and informs their business strategy. The key is to never lose sight of customers’ motivations and stay prepared to adapt then customers’ needs evolve. This is why Navstella helps our clients meet their customers where and how they want to be served.

NavStella uses User Experience design, Service Design, and Experiential Design thinking to envision, define and build differentiated customer experiences that prepare our clients not just for today, but for tomorrow as well.

NavStella provides a full range of Branding, Design (UX, Interaction Design, and UI), copywriting, interactive, search marketing, public relations, social media marketing, and content marketing. Ultimately, our goal is to deliver seamless, branded, and delightful omnichannel experiences for your customers across every step of their journey.

Clarifying brand purpose and driving optimal Employee Experiences

We help you engage your employees and help them feel connected and fulfilled, thereby turning them into brand ambassadors to drive your CX vision. with a clear vision, and compelling purpose around your organization’s impact on the world and its customers.

NavStella provides a full range of services to help clients drive positive business outcomes by enhancing the EX. Whether you’re trying to engage employees in your CX efforts, drive adoption of a new strategy or technology, improve morale, hire the right people, or reduce employee turnover, we are ready to help employee experience (EX) is one of the most critical and often overlooked drivers of customer experience (CX) and overall business success.

Afterall, it’s your employees who are tasked with delivering exceptional customer experiences, and engaged employees exhibit key behaviors that impact results – from higher self-guided effort to lower absenteeism and employee attrition.

We are partnered with Predictive Index, a world leader in technology and data-enabled talent optimization solutions that focuses on how to impact behavior, ignite enthusiasm, and align business strategy with talent strategy. We focus on three key areas of talent optimization:

Design –  Use a proven framework to gain agreement on the strategic focus of your business. Use this data to operate more effectively as an executive team, and objectively assess talent capabilities where they matter the most.

Hire – Hire the right person that matches your organization’s needs, culture, and team dynamics. Get the right people in the positions and on the teams where they will thrive and be most effective in your organization.

Inspire – Inspire employees with a clear vision, and compelling purpose around your organization’s impact on the world and its customers.

NavStella provides a full range of services to help clients drive positive business outcomes by enhancing the EX. Whether you’re trying to engage employees in your CX efforts, drive adoption of a new strategy or technology, improve morale, hire the right people, or reduce employee turnover, we are ready to help.

Embracing change and developing sustainable programs to ensure long-term growth

We guide our customers to develop programs that involve putting in place the measures to collect targeted and actionable customer feedback that enables you to understand your customers and their needs, expectations, preferences and perceptions across the entire customer journey.

It’s one thing to put an EX or CX program in place; it’s quite another to keep it fully functional. A CX program has a lot of moving parts that need constant upkeep to prevent it from breaking down. Putting in place a CX governance structure can help ensure the program’s long-term success. From people, process, technology, and data, we help our clients develop, implement, measure, and maintain governance structures and programs.

Through data and learnings, we guide our clients’ in establishing and improving on their EX and CX programs, thereby directly improving their CX outcomes.

While we rely on tried and true frameworks, we customize these programs to match a company’s culture, leadership styles, company growth goals, and employee base.

NavStella provides helps clients establish, and improve on their CX and EX programs, establish measurement frameworks, provides training, and prepare businesses for their future.

  • Customer Experience

    Aligning Business Strategy to a Customer-First Approach

    We help you devise plans and strategies on how to drive growth by becoming customer centric. A good CX strategy takes into account a company’s long-term vision and growth plans. In time, the CX strategy becomes the growth plan. As part of this offering we help our clients develop plans and roadmaps that inform the six most critical areas of a successful B2B CX program.

    Commitment

    Is your company being enthusiastic about making customers feel valued?

    Fulfillment

    Does everyone at your company understand and consistently deliver on
    customer needs?

    Seamlessness

    Is it easy for your customers to do business with you?

    Responsiveness

    How well do you do when it comes to timely response, delivery and problem
    resolution?

    Proactivity

    Are you able to anticipate customer desires and needs and strive to solve a
    problem before a customer has a chance to experience it?

    Evolution

    Are you constantly seeing new and better ways to improve your customer
    experience?

    Navstella provides a full range of customer experience consulting services to meet clients wherever they on their CX journey. Whether you need guidance and strategy to chart your path forward, execution and delivery support on specific CX activities, or hands-on partnership throughout an entire CX transformation journey, we are here to help.

  • Brand and Marketing Strategy

    Driving CX outcomes through digital activation, personalization, and storytelling

    We design data-driven, measurable, and seamless omnichannel experiences to continuously wow your customers. We engage your customers with personalized and adaptive experiences driven by design, content, and technology.

    The quality and relevancy of a customer’s experience with the businesses and organizations that serve them defines the very value of the organization itself. Organizations that focus on human-centered design enjoy implementing and reaping the rewards of CX strategies that builds customer loyalty and informs their business strategy. The key is to never lose sight of customers’ motivations and stay prepared to adapt then customers’ needs evolve. This is why Navstella helps our clients meet their customers where and how they want to be served.

    NavStella uses User Experience design, Service Design, and Experiential Design thinking to envision, define and build differentiated customer experiences that prepare our clients not just for today, but for tomorrow as well.

    NavStella provides a full range of Branding, Design (UX, Interaction Design, and UI), copywriting, interactive, search marketing, public relations, social media marketing, and content marketing. Ultimately, our goal is to deliver seamless, branded, and delightful omnichannel experiences for your customers across every step of their journey.

  • Employee Experience

    Clarifying brand purpose and driving optimal Employee Experiences

    We help you engage your employees and help them feel connected and fulfilled, thereby turning them into brand ambassadors to drive your CX vision. with a clear vision, and compelling purpose around your organization’s impact on the world and its customers.

    NavStella provides a full range of services to help clients drive positive business outcomes by enhancing the EX. Whether you’re trying to engage employees in your CX efforts, drive adoption of a new strategy or technology, improve morale, hire the right people, or reduce employee turnover, we are ready to help employee experience (EX) is one of the most critical and often overlooked drivers of customer experience (CX) and overall business success.

    Afterall, it’s your employees who are tasked with delivering exceptional customer experiences, and engaged employees exhibit key behaviors that impact results – from higher self-guided effort to lower absenteeism and employee attrition.

    We are partnered with Predictive Index, a world leader in technology and data-enabled talent optimization solutions that focuses on how to impact behavior, ignite enthusiasm, and align business strategy with talent strategy. We focus on three key areas of talent optimization:

    Design –  Use a proven framework to gain agreement on the strategic focus of your business. Use this data to operate more effectively as an executive team, and objectively assess talent capabilities where they matter the most.

    Hire – Hire the right person that matches your organization’s needs, culture, and team dynamics. Get the right people in the positions and on the teams where they will thrive and be most effective in your organization.

    Inspire – Inspire employees with a clear vision, and compelling purpose around your organization’s impact on the world and its customers.

    NavStella provides a full range of services to help clients drive positive business outcomes by enhancing the EX. Whether you’re trying to engage employees in your CX efforts, drive adoption of a new strategy or technology, improve morale, hire the right people, or reduce employee turnover, we are ready to help.

  • Organizational Transformation

    Embracing change and developing sustainable programs to ensure long-term growth

    We guide our customers to develop programs that involve putting in place the measures to collect targeted and actionable customer feedback that enables you to understand your customers and their needs, expectations, preferences and perceptions across the entire customer journey.

    It’s one thing to put an EX or CX program in place; it’s quite another to keep it fully functional. A CX program has a lot of moving parts that need constant upkeep to prevent it from breaking down. Putting in place a CX governance structure can help ensure the program’s long-term success. From people, process, technology, and data, we help our clients develop, implement, measure, and maintain governance structures and programs.

    Through data and learnings, we guide our clients’ in establishing and improving on their EX and CX programs, thereby directly improving their CX outcomes.

    While we rely on tried and true frameworks, we customize these programs to match a company’s culture, leadership styles, company growth goals, and employee base.

    NavStella provides helps clients establish, and improve on their CX and EX programs, establish measurement frameworks, provides training, and prepare businesses for their future.

No. 1
How we do it

We deliver measurable
outcomes powered by data,
design, and technology

01

Research and Insights

Gain insight into the needs and desires of your customers and employees, benchmark current capabilities and prioritize growth and measurement plans.

02

Customer Journey Mapping

Understand your customer’s journey across every touchpoint and manage and improve on your key journeys over time to drive continuous and measurable improvements.

03

Strategy Development

Define the right customer experience strategy linked to your brand’s purpose and positioning. Define customer, brand, and employee strategies that will drive growth and develop programs to bring those strategies to life.

04

Customer Experience

Design memorable and winning customer and employee experiences across key touchpoints and articulate an experience design that is driven by empathy and service design insights.

05

Branding & Communications

Drive awareness and excitement for your CX program with compelling omnichannel branding, memorable campaigns, consistent experiences, and exceptional storytelling.

06

Talent Optimization and Training

Establish employee engagement programs that drive a culture of purpose, growth, passion, customer-centricity, and commitment.

07

CX Program Development

Develop long-term CX programs by establishing internal practices, such as performance measurement, governance, and rewards and recognition.

No. 3
Services we offer

Navstella is a strategy, planning, and delivery firm.

Research and Insights

  • Primary and Secondary Research
  • Design Thinking Workshops
  • Customer Definition
  • Customer Journey Maps
  • Business Roadmaps
  • Strategy Development
  • Content Planning
  • Media Planning
  • Brand Lift Studies
  • Analytics & Measurements

Technology

  • Martech Strategy and Planning
  • CMS and CRM Selection and Implementation
  • Experience Platforms
  • Analytics Technology
  • Web Development (LAMP stack, .NET, SharePoint, WordPress, Java)
  • App Development (iOS and Android)
  • Web Technologies
  • Talent Optimization Technology

Branding And Experience Marketing

  • Branding
  • Art Direction and Design (UI and Graphic)
  • User Experience
  • Web and App Development
  • Video, Audio, 3D and Motion Graphics
  • Search Marketing (SEO and PPC)
  • Social Media Marketing
  • Public Relations
  • Display Media and Programmatic
  • Content Marketing and Copywriting
  • Email Marketing
  • Webinars and Digital Events

Experience and Organizational Transformation

  • Branding and Communications
  • CX Programs and Studies
  • Employee Satisfaction Studies
  • Mentorship and Growth Programs
  • Training (Online and In-Person)
  • Intranets and Employee Social Media
  • Leadership and Motivation
Our Partners